Terms & Conditions
These Terms govern your use of casaduna.ae and any booking made through us. By booking, you agree to these Terms.
1. Booking and payment
- Bookings are confirmed once payment is received in full.
- Direct bookings on casaduna.ae are processed through Lodgify with Stripe or Telr as the payment processor.
- Bookings made via Airbnb, Booking.com, or Vrbo follow those platforms’ terms in addition to these.
- All prices are quoted in AED and inclusive of applicable tourism fees and VAT.
2. Cancellation policy
Free cancellation up to 1 day before check-in for the standard rate. Specific dates and event-period bookings (F1 weekend, Eid weeks) may have stricter terms — these will be shown clearly at checkout.
3. Check-in and check-out
- Standard check-in is from 3 PM. Standard check-out is by 11 AM.
- Earlier check-in / later check-out can sometimes be arranged on request, subject to availability.
- Check-in is self-service via secure lockbox. Full instructions are sent the day before arrival.
4. Guest conduct and house rules
- Maximum guest count is fixed per property listing.
- No smoking inside the apartment. Smoking is permitted only on the balcony if covered.
- No parties, events, or large gatherings.
- Pets are not allowed.
- Quiet hours apply between 10 PM and 8 AM in line with building rules.
- Guests must comply with all UAE laws while staying at the property.
5. Damage and security
Guests are liable for damage caused during their stay beyond reasonable wear and tear. We may deduct repair or replacement costs from the security deposit (where one is held) or invoice you separately. Insurance is recommended for high-value possessions.
6. Property licensing
All Casa Duna properties are licensed by the Abu Dhabi Department of Culture and Tourism (DCT) as registered holiday homes. License details are available on request.
7. Limitation of liability
Casa Duna is not responsible for personal property loss or theft, illness, or injury during your stay except where caused by our negligence. We are not responsible for events outside our control (force majeure: weather, government action, building-level issues).
8. Disputes
These Terms are governed by the laws of the United Arab Emirates. Any disputes will be referred to the courts of Abu Dhabi.
9. Contact
For any question about these Terms or your booking, WhatsApp +971 58 580 2785 or email casaduname@gmail.com.